Jr Web Platform Support/ Publications Officer

Package Description

Full details on application.

Relocation assistance provided (if applicable).

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For our customer in Brussels we are looking for a Junior Web Platform Agent who will support the development and use of the EU Aid Volunteers platform.

The EU Aid Volunteers Platform facilitates the network and provides information about the initiative, interaction and partnership building between interested organisations, dissemination of information to the interested public, provides a space for the posting of stories from the field, provides the interface for the publication of online volunteering opportunities.

Main Responsibilities

User support

• Receive tickets for user support and Initiate changes for resolving problems
• Recording information regarding incidents and tracking changes
• Draft technical content for knowledge database

Governance

• Administrative management of the MoU covering development of the platform
• Coordination with other colleagues on specific issues such as data protection, digital transformation

Technical

• Reporting of bugs
• Checking of status of updates & corrections, Identifying improvements
• Gathering requests for improvements from users
• Multi-lingualism: translations & creation of additional language pages & page content

Content Generation and Management

• Create and publish Organisation page & Project page
• Updates of Organisation and Project pages
• Publish Vacancies and moderate Vacancy updates and republish

Reporting

• Generate of reports and statistics using EC web analytics tools and reports from the platform
• Define requirements for additional reports required from platform

Successful Candidate

• Background in information management and/or communication, online moderation or related field required, be it through studies or practical experiences gathered in previous assignments.
• A general understanding of humanitarian aid and/or the voluntary sector would be an asset.
• Very good drafting (EN), organisational and communication skills to support organisations and volunteers to use and publish content on the website. Willingness to work adaptably as part of a small team.
• Excellent drafting and editing skills
• Proven customer relations/client support
• Experience/strong interest in establishing, maintaining, moderating online communities
• Experience of writing for the web would be an asset
• Familiarity with Drupal would be an asset
• Familiarity with IT project management would be an asset.

Working languages: Excellent command of written EN; good working French and Spanish would be an asset.

-------------

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you