IT Technical Project Coordinator - PRO-003453

Package Description

Full details on application

Relocation assistance provided,  (if applicable).

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

Main Responsibilities

Main tasks and specific technical competencies

• Liaises with customers' technical teams and coordinates individual key project deliverables among different participants as a member of a larger project team.
• In close cooperation with Project Manager, supports the definition of project plans and deliverables, as well as produces estimates of resources necessary to meet the goals.
• Manages the review schedule for the assigned project deliverables with the reviewers and the deliverable responsible persons.
• Prepares, maintains and administers the project communications, project procurement and project quality plans in cooperation with the project management team and system integrator.
• Analyses and produces detailed and summary reports on the project progress and takes action in the scope of his/her activities.
• Ensures that customers' ITSM processes/functionality follow the ITIL standards during the implementation.
• Coordinates and provides customer the knowledge transfer from the system integrator and from the integrator’s team to the internal teams (e.g. elaborate/create documentation of new processes and interfaces for customers' operations.
• Coordinates the migration process (e.g. data collection).
• Oversees testing/perform acceptance (e.g. validates functional test case definitions and test case acceptance protocols).
• Provides administrative support in organizing meetings (e.g. set-up meeting agendas, delivery of minutes and support to the meeting preparation) and demonstrates good proficiency in presentations).

Successful Candidate

The ideal candidate should have at least  03 years of relevant experience

General specifications
Position-specific expectations (all mandatory)

• Bachelor’s degree in information technology, computer science, information system security, or related disciplines;
• Engineering and design experience.

Generic technical competencies (all mandatory)

• Experience and technical knowledge in video-/web  conferencing and online collaboration solutions and products, ideally based on cloud solutions, supported by knowledge in the fields of networking, system engineering and design of infrastructure services;
• Technical understanding of implementation required of the solution end to end
• Working knowledge on project implementation, acceptance testing, rollout, operational handover of the above mentioned solutions;
• Working knowledge and on acting as counterpart to users and customers, including the required communication skills;
• Good command of English with proven drafting ability.

Behavioural competencies

• Strong interpersonal skills, self-motivation, co-ordination ability is required;
• Shows commitment to the achievement of team and organisational goals;
• Manages multiple assignments and tracks progress on numerous processes simultaneously;
• Demonstrable experience in the independent preparation of meetings and follow-up with the aforementioned parties on matters related to project execution and monitoring;
• Uses diplomacy and tact when dealing with colleagues;
• Uses simple/clear words to communicate ideas.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.