Senior Mobile Support Specialist

Package Description

Full details on application

Contract: Freelance or Fixed-term

Start date: 01.12.2017

End date: 31.03.2018 (possibility of extension)

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

Main Responsibilities

For our customer, a prestigious European Institution in Luxembourg, we are currently seeking a Senior Mobile Support Specialist.

Administration and management tasks in the area of mobile devices for the corporate deployment of tablets and laptops such as:

• Installation  and  configuration  of  mobile  devices  (laptops,  tablets, smartphones);
• Administration  and  management  of  mobile  devices  (update  deployment, security patches…);
• Reinstalling ca. 100  tablets Samsung Android tablets due to a bug between the MDM and the OS;
• First and second-line support remote and on-site;
• Recording & tracking problem information;
• Documenting operational support procedures;
• Drafting technical content for knowledge database;
• Testing and administration of applications;
• Liaising with system administration and database administration for execution of administration.

Successful Candidate

Technical knowledge and experience:

• At least 3 years of relevant professional experience;
• Extensive experience in providing IT user support for mobile devices like smartphones, tablets and laptops - iOS, Android, Windows 10;
• Experience with service management tools;
• Capability of solving complex problems, deep technical analysis and  solutions oriented;
• Very good skills in Windows OS and all of the MS Office applications;
• ITIL V3 Foundation Certification is a strong asset.

Language and communication skills:

• Fluent in English and French – spoken and written;
• Excellent communication skills.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.