RT-C/HIF-ETG/00059 Facility Management Service Administrator / Controller

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 


Main Responsibilities

For our activities in ESTEC, we are currently looking for a Facility Management Administrator/ Officer that will report to o the Head of the General Support Section and will be responsible for:

Technical support tasks

• Daily supervision and monitoring of services (including verification of completion/ordinary execution of outsourced tasks);
• Financial and contractual control of the services provided;
• Support section members on the planning, coordination and execution
of evolution activities such as the restaurant and building extensions; 
• Dealing with customers for service requests that cannot be directly
handled by the individual service contractors;
• Coordinate the sectional activities for the preparation of special events
on the ESTEC site;
• Investigating customer feedback and complaints;
• Supporting customer surveys and analysis of their results.

Administrative support tasks

• Set-up, facilitate and draft minutes for coordination meetings;
• Review implementation plans and schedules;
• Follow-up procurement actions.

The Ideal Candidate

The candidate should have a Masters degree from a recognised institute of secondary studies or equivalent qualification in Engineering, Business Administration or relevant discipline with a minimum of 4 years of relevant experience;
- Fluent written and spoken English.
Personal skills
- Good and proven organisational skills,
- Good interpersonal skills.
- Experience in support to management and/or control functions
Other skills
- Experience in Facility Management is required

Service Management  experience is a strong advantage
- Strong customer focus
- Good knowledge of basic MS Office software (Excel, Word, Power
Point), Lotus Notes.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Package Description

Full details on application.

Relocation assistance provided (if applicable).