IT Support Analyst

Package Description

Full details on application.

Relocation assistance provided (if applicable).

This position can be offered as a Permanent or Freelance position.

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For one of our prestigious customers in Brussels we are looking for a IT Support Analyst at least 4 years of relevant experience .

Main Responsibilities

Nature of the tasks:

• Provision of advice and assistance in any area associated with the procurement, provision, delivery, maintenance, deployment, hosting, effective use of information systems and their environments.
• Provision of quality plans, service level agreements, quality control and evaluation, quality assessments or other quality matters associated with information systems projects
• Management of quality tests
• Assistance in the implementation of project management methodology
• Provision of security studies, security assessments or other security matters associated with information system projects
• Functional requirements and business case analysis
• Elaboration of vision documents
• Risk analysis
• Provision of technical studies, technical expertise, technical evaluations in relation with information systems

Successful Candidate

The candidate should have at least University degree with minimum 4 years experience in IT OR Non-university degree with minimum 8 years of experience in IT.

Education and qualifications:

• Minimum 2 years experience in IT consulting
• Proven experience with quality procedures
• Minimum 2 years experience in the realization of studies in the domain (e.g. quality, security, requirement analysis, technical domain)

Knowledge and skills:

Languages required: English + French asset

• In depth knowledge of information systems matters​
• In depth knowledge in IT consulting matters
• Working experience of software development methodologies (e.g. RUP)
• Strong capacity in preparing and writing studies
• Strong capacity to give high-level presentations
• Ability to apply high quality standards
• Ability to participate in multi-lingual meetings, excellent communicator
• Capability of working in an international/ multicultural environment - Any expertise and experience in at least one of the following IT tools is mandatory : ORACLE RDBMS/SQL, JAVA/J2EE, Coldfusion, PowerBuilder, IBM Rational tool set, e-LEAR
• Minimum 3 years in the domain of the study (e.g. quality, security, requirement analysis, technical domain), or with project methodologies (e.g. RUP), with COBIT, with modelling (e.g. UML) or specific technologies.
  - Any expertise and experience in WEB-service technologies (e.g. SOAP) will be an asset.

The place of service delivery is in one of the European Commission buildings in Brussels. The service desk opening hours are from 08h00 to 18h30. The service will be organized as such that the number of working hours laid down in the applicable Framework Contract will not be exceeded.

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services Belgium, part of the Serco group, A FTSE250, Multi-national Service Provider. In Belgium  and Luxembourg we work closely with the European Institutions providing crucial Services in the IT department with over 220 staff members.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you