User Documentation and Training person (3465, L2)

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

Job Introduction

At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.

Serco and Proud - Make a difference every day.

We currently have an exciting opportunity for a User Documentation and training person based in Brussels.

Main Responsibilities

Nature of tasks

• Writing user manuals for information systems.
• Writing IS on-linehelp
• Writing web documentation
• Preparing training materials and delivering training on information systems.
• Revising and restructuring text used inside information systems
• Providing user assistance
• Preparing newsletters and other communication documents
• Management of wiki or collaborative sites

Successful Candidate

Knowledge and skills

• Excellent writing and communication skills in English
• Ability to produce materials in clear, simple and concise English
• Knowledge in end user assistance of information systems
• General IT skills
• Knowledge of wiki, collaborative sites and social networks
• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
• Ability to participate in multi-lingual meetings
• Good knowledge of presentation tools (e.g. PowerPoint)
• Good knowledge of MS-Office.
• Knowledge of web languages or tools (e.g. html

Experience

• Minimum 4 years of IT professional experience
• Minimum 4 years producing software documentation
• Proven experience of producing high quality documentation in English
• Proven experience producing user documentation for web based applications
• Experience documenting administrative procedures
• Experience of producing documentation based on carrying out testing exercises
• Experience of Desktop publishing (e.g. Adobe InDesign) would be an advantage
• Experience managing internal and external translation services
• Experience of working in a multilingual / multicultural environment
• Experience using JIRA and other Atlassian products
• Experience using Confluence wikis
• Experience giving training and providing user assistance

Additional requirements:

Eligible for EU security clearance

Personal skills

• Ability to work in a team
• Ability to analyse complex documents
• Ability to follow and interpret Internal procedures and standards
• Ability to work with imposed deadlines
• Ability to work independently on specific tasks while at the same time functioning as a member of a project team.
• Fluent in English and/or French

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco is one of the world’s largest providers of public services to Governments employing over 50,000 people in over 20 countries In Belgium and Luxembourg we work closely with the European Institutions providing crucial Services with over 220 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.