Privacy Policy

We understand the highly confidential nature of the employment search process and strive to provide a safe, confidential and secure system so that you feel comfortable storing your information with us. Our policies are designed to give you the control you need to ensure complete confidentiality.

This Privacy Policy outlines the type of personal information we may hold, the purposes for which it is held and sets out how that information will be processed by us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

We have legal obligations, under the Data Protection Act 1998, to collect any personal information that you provide to us fairly. We usually collect your information directly from you, such as via our website or by mail.

By submitting a job application you agree to the storage of any personal data provided by you directly or collected from generally accessible sources (in particular professional and other social media) throughout the entire application process (CV, references, letter of application, interviews as applicable).We will hold your personal information securely and to facilitate subsequent contact for professional purposes only, you agree to your data being saved after the application process has ended. You may revoke your consent to this agreement at any time.

For the purpose of the Data Protection Act 1998, the data controller is Serco Belgium SA/NV (company No. 0464.923.671) ("Serco Europe") whose ultimate parent company is Serco Group plc, whose registered office is at Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook, Hampshire, RG27 9UY

Our site may provide links to third party websites. Serco Europe is not responsible for the conduct of non-Serco companies linked to this site. You should refer to the privacy notices of any third party sites.

1. What information do we collect?

We generally collect information contained in your CV such as name, address, home phone number, work phone number, mobile phone number(s), facsimile numbers, email addresses and general contact information to facilitate Serco Europe to be able to readily communicate with you. We also collect additional personal information such as career objectives and restrictions, as well as your CV and skills (your "information").

We collect and may disclose statistical information gathered as a whole (e.g. total number of applicants and applicant origin) for internal reporting purposes and to improve the experience we offer to our global job seekers. However, we never disclose information that identifies any individual for such purposes. We do not knowingly solicit information from children and we do not knowingly market our services to children.

If you opt to provide Date of Birth, Sex, Marital Status or Nationality information, this information is gathered for diversity monitoring and reporting only and will not be used in the recruitment and selection process.

2. What do we use personal information for?

Serco Europe gathers the personal information required for you to be considered for job vacancies within Serco Europe and to conduct research relating to our recruitment activities. Generally, the information gathered from you is used to assist you to search for Serco Europe job vacancies, apply for Serco Europe job vacancies and to be processed for each job application you submit. As such, it may require us to release your personal information with your consent to Serco Europe hiring managers, administrators and third party contractors.

These Serco Europe hiring managers, administrators and third party contractors may be in Belgium or in other European countries. By registering with Serco Europe, you agree that your information may be shared with Serco Europe hiring managers, administrators and third party contractors for the purpose of supporting you to find suitable Serco Europe job vacancies, applying for Serco Europe job vacancies, supporting our research relating to our recruitment activities and processing you for each job application you submit.

We may use and disclose your personal information to assist us to process your application for employment or placement as a contractor and to check your references and qualifications. This may include disclosure to:

We may also use, disclose and communicate your personal information for compliance with any legal obligation to which we may be subject.

Serco Europe uses all reasonable means to ensure that third party sources use your personal information only for the purposes for which it was provided and in adherence to the Serco Europe Privacy Policy. However, Serco Europe is not responsible for any improper use of your personal information that is beyond our reasonable control.

We do not disclose your information to anyone except as described above, including personal information, CV information, email addresses, information about your visits to the site, etc.

We will use your data to tailor our service to match your needs via statistical analysis, relating to issues such as site usage.

3. How do we use your information?

Where we store your personal data

Your personal information is stored, processed and backed up on a secure server hosted by a Serco Europe approved contractor. The server resides in the United Kingdom. Serco Europe is a pan - European organisation, therefore, your data may be transferred to any of our operating businesses throughout Europe with your consent, for the purpose of being considered for any Serco Europe job vacancy you apply for, or for being matched to specific Serco Europe job vacancies and being contacted by a Serco Europe hiring manager, administrator or third party contractor to discuss your interest and suitability.

How is your personal information secured and protected?

We use commercially reasonable measures necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. IP addresses and Cookies

IP addresses

If you are connected to the Internet you will have an IP Address. Serco Europe uses your IP address to help track where you came from and what services you are using, to help us administer our web site and to improve our services. The address will be automatically collected and logged as part of the connection of your computer to our web server and may be used to determine the total number of visits to each part of the site. If there is a security breach the Internet Service Provider will identify the relevant IP Address and the user may be contacted.


We and some of our associates and 3rd party organisations that support us to deliver the services you are using, use "cookies" to track your use of the site, and to ensure that you are a valid, registered user throughout your "session".

A cookie is a file which is stored on the hard drive of your computer. They help us to improve our site and those of our associates and 3rd party organisations that support us to deliver the services you are using and to deliver a better and more personalised service. You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site. Please see our detailed cookie section.

5. Inactive profile suspension or removal

Serco Europe reserves the right to suspend or remove the profiles and access of candidates who have not logged into this system for longer than 24 months.

6. Access to information

The Data Protection Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 towards our costs in providing you with details of the information we hold about you.

7. Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

8. Scope of this policy

This privacy policy only covers the Serco Europe website at Links within this site to other websites are not covered by this policy.