Bid Manager

Package Description

What we Offer 

• Competitive Salary 
• Corporate Benefits Package 
• International working environment 
• Hybrid working 
• And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

We’re looking for a Bid Manager, to reinforce the team in our Brussels office! 

Serco is seeking a Bid Manager with proven experience in participating in Bids of significant complexity and scale, with specific focus on bidding and winning work with Public Sector bodies and / or leading deals in mature markets or propositions and across frameworks where the ability to step and repeat efficiently and effectively is key. The role will focus primarily on Citizen Services opportunities, but there is an expectation that opportunities to work across the UK and Europe portfolio will also emerge. As a member of the bidding community this role will play an active part in team development, Continuous Improvement and cross portfolio challenge and support.

Main Responsibilities

As Bid Manager you will be responsible for:

• Deliver allocated bids in line with allocation from Head of Resourcing
• Develop and maintain effective Bid Plans that leverage the Business Development activity set out within the Capture Plan
• Identify and resource team requirements from within Serco; set out requirement for external resourcing and participate in sourcing process
• Manage and sustain Bid Team capabilities, capacity and welfare throughout the bidding process
• Support the Bid Lead on complex transactions, enabling both to be effective and efficient
• Engage with the Business Unit Business Development Team, supporting and providing positive challenge to the development of Capture Plans that will influence upcoming Bids
• Develop and maintain effective working relationships with key stakeholders within the Business Unit and ensure there is a “one team” approach to the Bid within Bidding, the Business Unit and the wider Growth Team.
• Develop and Maintain effective working relationships with the wider Serco community, creating links that will be supporting of deal review, challenge, innovative thinking and effective governance.
• Management of resources across the Bid lifecycle for Gates 3-5 and the application of robust ongoing opportunity review to support increased win rates
• Lead (where appropriate for scale of deal) and support customer engagement including Clarification Questions, dialogue and negotiation and where appropriate presentations
• Oversee and deliver compelling and coherent bid submissions
• Engage with Business Development to maintain customer Stakeholder mapping and engagement plan.
• Development of robust analysis in support of ongoing qualification and Governance, placing specific emphasis on win strategy, competitive positioning, commercial positioning, risks and opportunities
• Lead or support deals through the appropriate governance sessions;
• Lead or support hand over to operations from the Bid Team once bid is won, ensuring that a full and robust understanding of all aspects of the deal is embedded within the Contract Team, maximising probability of successful execution.
• Provide expert support to other Bid staff and their deals through participation in challenge and review activities.
• Understands Serco’s solutions and assesses them against customer requirements / needs, identifying gaps and implementing individual strategies to address these for each specific opportunity
• Review probable competition and evaluate relative strengths to inform Price to Win, Score to Win, Messaging and Ghosting strategies;
• Participate in the commercial team activities within the bid seeking an appropriate balance of risk and reward is struck in the context of both the customers requirement and affordability envelope.
• Ensure a comprehensive lessons learned is carries out at each stage, with specific plans to incorporate learning into future activities.
• Provide coaching and mentoring to new and junior members of the team, supporting their growth and the longer term sustainability of the Growth function.
• Actively input into new proposition development to support new solutions for bids;   
• Fosters team and joint Business Unit collaboration and knowledge transfers to ensure Growth targets are achieved;

Successful Candidate

Essential:

• Sustained Bid experience either as a Bid Manager or in another key role within a Bid Team or process in this (or similar) market; showing skills and experience that  translates into positive outcomes for the customer, the company and employees working on bids.
• Ability to create and monitor bid budgets, identifying opportunities and risks and taking appropriate action as a result.
• Provide team leadership and management oversight for core bid team
• Commercial and financial understanding to ensure risk / reward / price are understood and clearly articulated
• Exhibit management skills that focus on team members and are adapted to suit circumstances
• Exhibit characteristics of high performance, goal oriented, and creative problem solving;
• Ability to operate successfully in a challenging, changeable role, balancing autonomy and accountability
• Trained in bidding methodologies, and ability to deploy these consistently, considering options to adapt to suite circumstances
• Strong written and verbal communication skills – active listening, ability to articulate customer’s environment and bid requirements to all management levels;
• Well-developed numerical and commercial understanding
• Demonstrated ability to self-motivate and self-manage
• Must be proficient in Microsoft Excel, PowerPoint, Project, and Word at an intermediate/advanced level;
• Resilient and able to work in a pressurised environment whilst remaining focussed on team effectiveness and wellbeing.

• Experienced in enabling and sustaining Diversity with and across teams, creating an environment where all can flourish.

Experience : 

• Degree or equivalent gained through experience;
• Experience in structured methodologies such as Prince2, Shipley, Miller Heiman are not essential but advantageous

Language : 

• French Level ( B2 ) essential 
• Dutch is desirable 

About The Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.