Datalink Assistant

Package Description

Job Introduction

Serco Europe: 

In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.

Serco Defence: Enhancing Military Training in Belgium

Serco Defence is expanding operations in Belgium, managing and maintaining key military training facilities in Leopoldsburg, Marche-En-Famenne, and Stockem.

Our Commitment

Serco is dedicated to ensuring Belgium’s military training remains cutting-edge and efficient. As part of Serco Group PLC, we bring global expertise and innovation to Defence services.

This contract will improve operational readiness by delivering high-quality services across advanced training installations, including:

• Desktop Tactical Trainer
• AFAB Sim
• DF Sim
• CST 
• Duel Sim

Expert Staffing Solutions

Serco will deploy professionals across multiple disciplines to ensure efficient operations:

• Management & Operations: Overseeing execution, compliance, and service quality.
• Technical & Engineering: Maintaining and optimizing training equipment.
• Simulation & Training: Supporting personnel in using advanced technologies.
• IT & Logistics: Managing infrastructure, cybersecurity, planning, and support.

Main Responsibilities

Support OKR Management: assist in defining, tracking, and updating objectives and key results; coordinate reviews and reporting cycles.

• Project coordination: work with experts to follow up on actions, dependencies, and deliverables.
• Stakeholder communication: support the creation of briefings, dashboards, and updates for stakeholders and boards (NDTECH, NDOP, JSCP, NM Board).
• DPMG/DSG meetings & event organisation: prepare agendas, manage logistics, take minutes, and track follow-up actions.
• Collaboration tools & documentation: manage SharePoint spaces, control document access, and maintain project archives.
• Internal reporting: assist in consolidating and producing reports, sometimes independently.
• Ad hoc support: provide support in using tools like SurveyMonkey, Doodle, Excel trackers, or infographics.
• • Actively contribute to improving programme operations by identifying and proposing enhancements to processes, procedures, tools, and workflows. The assistant is expected to help optimise recurring tasks, promote consistency, and support continuous improvement in the way the Datalink Programme operates.

Successful Candidate

EDUCATIONAL REQUIREMENTS

Mandatory:

• High school degrees or equivalent professional experience

Desirable:

• Degree in engineering, ICT, data science, or another technical/scientific field

Languages:

• Proficient English speaker, reader and writer. Knowledge of French would be desirable

TECHNICAL/PROFESSIONAL QUALIFICATION

Mandatory:

• Advanced Microsoft Office (PowerPoint, Excel, Word, Outlook)
• Experience with collaborative platforms (SharePoint, Teams)
• Familiarity with planning tools and reporting cycles (OKRs or KPIs)
• Excellent written and spoken English
• Exposure to institutional or multinational environments (e.g. Horizon Europe, ESA)

Desirable:

• Familiarity with Lean/Agile methodologies

EXPERIENCE/SKILLED REQUIRED

Mandatory:

• Experience in project support or coordination
• Good organisational skills and ability to work autonomously
• Proven ability to identify inefficiencies and propose improvements to working methods, collaboration tools, and reporting processes

Desirable:

• Experience in cross-functional project management and reporting to leadership boards
• Proficiency in stakeholder communication and meeting/event planning
• Ability to synthesize technical and strategic inputs

OTHER REQUIREMENTS (PERSONAL CHARACTERISTICS)

Strong team player, comfortable in multicultural environments

• Proactive, structured, solution-oriented
• Able to handle multiple priorities in a dynamic environment
• Constructive mindset with a continuous improvement orientation
• Ability to challenge the status quo respectfully and make pragmatic proposals to enhance team performance.

About The Company

About Serco Group

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.

Why Should You Join Serco ?

• Contribute to innovative projects in the public services sector, and making a difference.
• Your contributions are valued and recognized, with opportunities for professional/personal growth.
• Be part of a company passionate about diversity and inclusion
• Enjoy a friendly and professional environment that respects your work-life balance.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.