System engineer - Citrix - PRO-002347

Package Description

Full details on application

Relocation assistance provided,  (if applicable).

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.

Main Responsibilities

Main tasks and specific technical competencies

• Participate in the design of complex IT solutions to Citrix Server based systems
• Participate in the design of security policies to Citrix Server based systems
• Contribution to IT projects in the preparation phase of Citrix services and systems, such as technical specifications, evaluation and selection of new products, activity planning and reporting
• Contribute to IT projects in the implementation phase of Citrix services and systems, such as analysis, development, integration and testing, maintenance, release, documentation
• Co-ordination of the deployment phase of Citrix services and systems from IT projects such as preparation, acceptance, integration and rollout to production systems
• Provide 3rd-level support for operational Citrix Server based systems, including monitoring, identifying any need for preventive or remedial maintenance through the use of diagnostic tools
• Investigate, diagnose and resolve system problems using available tools and referring to external suppliers if required, as well as assisting 1st and 2nd-level support staff
• Maintain accurate and up-to-date technical documentation related to Citrix based systems including operational requirements and release management plan, transfer knowledge to colleagues and ensure sufficient documentation is available for tasks to be assigned to 1st and 2nd-level support staff
• Plan, prepare, test and implement maintenance activities (such as patches and software upgrades) which are required to keep system running at optimised condition
• Participate in the design and preparation of recovery and contingency exercises to ensure that Data Centre Operations can recover systems in accordance with the predefined plans and documentation 

Successful Candidate

The ideal candidate should have at least  5+ years of relevant experience

General specifications
Position-specific expectations (all mandatory)

• Master's degree in information technology, computer science, information system security, or related disciplines
• Engineering and design experience
• On-call duties possible

Generic technical competencies (all mandatory)

• Minimum 5 years of experience in supporting, administering and maintaining mission-critical Citrix XenApp Server based systems including problem solving, performance tuning and capacity planning.
• Proven experience in supporting, administering and maintaining Citrix Provisioning Server based systems, Citrix Netscaler systems, thin client infrastructure (e.g. Igel), Windows system security,  hardening and Firewall Technology, application virtualisation
• Good knowledge and experience of MS Windows, MS Active Directory, Web Services, MSSQL, file sharing Services, scripting (Powershell) and virtualisation technology based on VMWare
• Very good command of English with proven drafting ability using MS Office and working experience operating mission-critical IT infrastructure environments in an international organization
• Good understanding and relevant experience working with ITIL processes, particularly change, incident and problem management, writing technical procedures and design documentation.

Behavioural competencies

• Good analytical and problem-solving skills
• Manages multiple assignments, tracks and reports progress on numerous processes simultaneously
• Strong interpersonal skills, self-motivation and the ability to work in a team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 100,000 employees worldwide.