Service Desk Operator (FM)

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Main Responsibilities

To join our team at a prestigious European institution in Frankfurt, Germany, we are looking for three Service Desk Operators (Facility Management).

  • Accept and transfer of incoming external or internal telephone calls;
  • Register tickets for FM service requests;
  • Monitor and report on Service Provider performance;
  • Book meeting rooms and additional meeting services such as catering.

The Ideal Candidate

The qualifications of the FM Service Desk operator have to include the following

  • Secondary school graduation plus additional higher education.
  • Minimum 2 years of  relevant professional experience in a Admininstration, Call Centre or Service Desk environment. 
  • Basic knowledge of Facility Management standards would be an advantage but not essential.
  • Good knowledge of IT Ticket systems or CAFM software or CRM Software/Database system.
  • Good knowledge of Telephone Switchboard systems.
  • Good knowledge of MS Office (Outlook, Word, Excel);
  • Very good communication and customer service skills;
  • English skills level C1;
  • German skills level C1.


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About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Package Description

Full details on application.

Start date:  Immediately / As soon as possible.

Working hours: The Service Desk Operators work in two different shifts - from 07:30 until 16:30; and from 10:30 until 19:30 (CET).