Service Desk Operator

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Main Responsibilities

To join our team at a prestigious European institution in Frankfurt, Germany, we are looking for two Service Desk Operators.

  • Accept and transfer of incoming external or internal telephone calls;
  • Register tickets for FM service requests;
  • Monitor and report on Service Provider performance;
  • Book meeting rooms and additional meeting services such as catering.

The Ideal Candidate

  • Secondary school graduation plus any additional education a bonus.
  • Minimum 3 years of  relevant  professional experience and in case of  existing academic study, 2 years of professional experience;
  • High level of customer service orientation;
  • Basic knowledge of Facility Management standards e.g. GEFMA is a plus;
  • Good knowledge of Ticket systems or CAFM software e.g. Planon;
  • Good knowledge of Switchboard systems e.g. CISCO is a plus;
  • Good knowledge of MS Office (Outlook, Word, Excel).

Language & communication skills:

  • Excellent communication skills;
  • Excellent German skills (level C2);
  • Excellent English skills (level C2).


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law. Applicants are reminded that they will be requested to produce such documentation during the recruitment process. Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request. You may submit a written request revoking your consent to this agreement at any time.

About The Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Package Description

Full details on application.

Start date:  Immediately